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PRIVACY POLICY
OUR COMMITMENT TO YOU
We at rai Curated Baby take your privacy seriously and are committed to safeguarding all personal information from our online visitors.
For the purpose of complying with the General Data Protection Regulation (GDPR), we have implemented the following Privacy Policy to administrate how your personal information is collected, used, and stored.
From May 2018, GDPR will replace the previous Data Protection Act 1998.
The changes have occurred as a way to give consumers more control over their personal data and to ensure better management and processing within businesses that hold personal information.
Companies will have to comply with new obligations retaining personal data and individuals will have more rights over what is stored and will have more power to access, erase and transfer the information that is held.
YOUR RIGHTS
‘Personal Data’ is any information relating to an identified or identifiable living person. Under Data Protection Legislation, you have several rights regarding the use of your personal data.
· You can request to access any Personal Data we hold on you - we will complete this this request within 30 days and there will be no charge.
· You have the right to correct or update incorrect or incomplete Personal Data.
· You have the right to restrict the processing of your personal data for specific purposes. If you have Opted in for your Data to be used for Marketing Purposes, you have the option to ‘Opt out’ at any time.
· You can have your data erased from our Data Base (Providing there are no contractual reasons it is being held- including but not limited to, Finance Agreements).
· Where Data Retention is required – you may request the data is not processed in any manner during this time.
· You can request your data be transferred to another organisation or person for storage or processing
All individuals have the right to object to giving their personal data but failure to do so may consequent in us providing a lesser service and/or rejection of certain services we offer.
If you have an online account and would like to request access to your data or for your information to be removed, you can contact us for any of the above requests
- or for further information regarding your rights as an individual.
(Please note, proof of identification will be requested to complete your request.)
YOUR PERSONAL DATA AND HOW WE USE IT
The personal data we request will be required for a purpose; for example, we need your personal data to allow us to provide the service for which you are requesting.
The information requested from you can include but isn’t limited to - your name, address, telephone number, email address, IP address financial and credit card information and information to identify you as an individual (such as your DOB and photo identification).
Some of the methods we will ask you to provide your data can include -
· Information provided at the time of registering to our website
· Information provided when purchasing/ordering from us
· Subscribing/using the services we provide
We will keep a record of transactions you carry out through our website and any communications regarding your purchase. If you contact us, via email or live chat, we may keep a record of that communication for later reference.
We would like to communicate new product launches, promotional activities, that we feel may interest you. This will only be done when you ‘Opt in’ to receive Direct Marketing communication in your preferred way.
We send order related emails to keep you informed of your orders process from us to you. We also use automated decision making to send you tailored communications relating to items in your account and items you have shown an interest in. You can unsubscribe or update your details at any time.
We will never sell your data to third parties. Additionally, we will not release your information to third parties except under the terms of this Privacy Policy or unless we are required to by law.
TERMS OF SERVICE
By continuing to use rai Curated Baby website, you are indicating that you accept these Terms & Conditions of use. Please also read our Privacy Policy about Data Protection and how we use the information you give us.
ON THIS WEBSITE
"We" and "us" means rai Curated Baby
"You" means the person using the website.
The website is intended for UK users only.
By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.
The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.
TERMS & CONDITIONS OF USE
You may print or download any page(s) for your own personal and non-commercial use only.
While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.
Unless we have been negligent, we cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this Website.
EXTERNAL MATERIAL
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.
We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
LINKS
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
TERMINATION OF THE WEBSITE OR SERVICES
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:
· there is a change in the law that limits our ability to provide the website
· an event beyond our control stops us providing the website (eg: technical difficulties)
CHANGES TO TERMS & CONDITIONS
We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by uploading the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.
LIABILITY
We take no responsibility for any loss or damage suffered as a result of our services, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We remain liable for:
· the quality of our goods
GENERAL
These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
TERMS & CONDITIONS FOR BUYING GOODS ONLINE
By placing an order using this service you are accepting these Terms & Conditions.
Please read these Terms & Conditions before placing an order. These Terms & Conditions only apply to goods purchased online using this website.
IN THESE TERMS & CONDITIONS
"We" and "us" means rai Curated Baby.
"You" means the person placing an order.
"The contract is agreed" by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.
By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.
ORDERING
Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
Certain steps must be followed for a contract to be formed, as described below.
After you have placed your order:
We will send you a confirmation email. It will confirm which goods you have ordered.
We do not have to accept your order, and for example, we will not accept your order if:
· we do not have the goods in stock
· your payment is not authorised
· there is an error on our website regarding the price or other details of the goods
· you have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.
DELIVERY
Whilst we will endeavour to dispatch all items swiftly using Royal Mail delivery although during peak periods, timings may vary.
CANCELLING AN ORDER BEFORE DESPATCH
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please contact us by telephone or email to let us know. You will need to give us your name and address details, as well as your order number to cancel your order.
RETURNING GOODS
In the unlikely event that you wish to return your goods, please contact us for return details : contact@raicuratedbaby.co.uk
PRODUCT AVAILABILITY
Our website only shows goods available for purchase in the UK, including Northern Ireland. We are unfortunately unable to despatch goods to addresses outside the UK, or in the Channel Islands. For more details on our delivery options see the Delivery & Returns page.
PRICING AND PAYMENT
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Prices quoted on the website are applicable exclusively to goods purchased through this website.
While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.
If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.
Card Payments take up to 3 days to come through and will be refunded at that time. Paypal payments will be debited instantly and then refunded if the order can not be completed.
ONLINE VOUCHER CODES
Online voucher codes may only be redeemed online.
Codes are not valid for use with sale or reduced items.
Codes may expire and or conditions changed after creation.
Codes are given at the company's discretion and can be revoked once created.
CHANGES TO TERMS & CONDITIONS FOR BUYING GOODS ONLINE
We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by uploading the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.
These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.
SALE ITEMS
Items ordered online are reserved with money taken from your account. Once the item has been located the order will be completed. If the item can not be located the order will be closed and money returned. If this is during opening hours the money will be returned the same day.
All sale items have a 14 day returns policy.
WEEKEND ORDERS
All orders received after 2pm on a Friday will not be sent until the following Monday.
ROYAL MAIL DELIVERY
Once the order has been passed onto the Royal Mail delivery time periods become their responsibility.
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